Spanish Customer Relations Agent

Customer Support Limassol

Job Description

Our client is a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (Spanish-speaking) to join their team in Limassol. The ideal candidate will be responsible for maintaining customer relationships and providing excellent service to our Spanish-speaking clients.

Reference #: GC004935

Job Responsibilities

  • Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
  • Deliver excellent customer service and ensure a positive customer experience.
  • Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
  • Identify and pursue sales opportunities and cross-selling within the existing customer base.
  • Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
  • Record customer interactions and maintain relevant information in the customer system.
  • Proactively communicate with customers about new products, services, and promotions.


  • Excellent communication skills in Spanish, both written and verbal (a native Spanish-speaker).
  • Customer-oriented mindset and strong problem-solving skills.
  • Passionate about IT and possesses strong computer skills.
  • Experience in a customer service or customer relations role is a plus.
  • Familiarity with the financial sector and knowledge of investment products is a bonus.
  • Good organizational skills and ability to multitask.
  • Team player with the ability to work independently
  • Working hours: 09:30 - 18:30 (1-hour lunch break)
What we offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development within a dynamic, global company.
  • A supportive and collaborative work environment that values diversity and inclusion.
  • Access to advanced tools and resources to excel in your role.