Spanish Customer Relations Agent

Our client is a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (Spanish-speaking) to join their team in Limassol. The ideal candidate will be responsible for maintaining customer relationships and providing excellent service to our Spanish-speaking clients.

• Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
• Deliver excellent customer service and ensure a positive customer experience.
• Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
• Identify and pursue sales opportunities and cross-selling within the existing customer base.
• Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
• Record customer interactions and maintain relevant information in the customer system.
• Proactively communicate with customers about new products, services, and promotions.

• Excellent communication skills in Spanish, both written and verbal (a native Spanish-speaker).
• Customer-oriented mindset and strong problem-solving skills.
• Passionate about IT and possesses strong computer skills.
• Experience in a customer service or customer relations role is a plus.
• Familiarity with the financial sector and knowledge of investment products is a bonus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently
• Working hours: 09:30 - 18:30 (1-hour lunch break)

• Competitive salary and benefits package.
• Opportunities for professional growth and development within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion.
• Access to advanced tools and resources to excel in your role.