Risk and Payments Agent

Casino/Online Casino Limassol

Job Description

Our client is an industry backed, fast growing regulated company providing single wallet white label casino and sports solution via mobile, tablet and PC. They already has more than 60 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, Israel and London, they are in a fantastic position to continue their rapid global growth.

They are currently looking for a motivated and dynamic Risk and Payments Agent to join our team in Limassol.

Reference #: GC003328

Job Responsibilities

  • Process account opening for the registered clients in accordance with KYC procedure.
  • Amend existing client accounts (i.e. valid documents, updated information).
  • Monitoring customer accounts to detect fraudulent patterns;
  • Communicate with banks and payment providers
  • Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
  • Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
  • Reviewing and processing all withdrawal requests;
  • Contributing and ensuring compliance;
  • Resolving customer queries;
  • Interacting with other departments as necessary to meet client’s needs;
  • Maintaining professionalism in all instances.
  • Liaise with management for any queried issues.


  • Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
  • Experience is preferred but not mandatory;
  • Excellent command of the English language;
  • Attention to details and quality of work;
  • Computer literate and proficient user of Excel;
  • European citizenship.
  Remuneration & Benefits:
  • Career development
  • 21 days Paid Annual Leave
  • Medical Health Insurance
  • Complimentary lunch
  • Team Building Activities
  • Monetary voucher on Birthdays and additional occasions
  • Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
  • Referral Bonus
  • Paid Training
  • Unlimited daily snacks and beverages
  • Supportive and positive working environment