Portuguese-Speaking Customer Experience Officer

Our client is a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. They are looking to add a Portuguese speaker to their team that will be responsible for providing high quality service to the company’s clients. The successful candidate will be native/fluent in Portuguese and fluent in English, with a positive attitude and ability to work shifts.

• Deal with clients’ inquiries via live chat, email and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieve targeted results

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Portuguese speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required