Portuguese-Speaking Customer Experience Officer

Customer Support Remote

Job Description

Our client is a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. They are looking to add a Portuguese speaker to their team that will be responsible for providing high quality service to the company’s clients. The successful candidate will be native/fluent in Portuguese and fluent in English, with a positive attitude and ability to work shifts.

Reference #: GC004490

Job Responsibilities

  • Deal with clients’ inquiries via live chat, email and telephone
  • Perform personal clientele analysis and take actions as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieve targeted results


  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Portuguese speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required