Player Relationship Officer

Since 2012, our client has been a leading provider of high-quality turnkey gaming platform solutions, offering fully tailored services for online casino and sports operations. Their offering includes Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting over 80 partners worldwide.

Licensed in the U.K. and Malta with offices in Cyprus and Israel, our client continues to grow rapidly and deliver cutting-edge technology with strong operational support.

They are now looking for a motivated and dynamic Player Relationship Officer to join their team in Limassol/Larnaca.

• Applying responsible gaming procedures according to regulations
• Being vigilant while reviewing player accounts to ensure they are playing responsibly
• Applying RG regulations in a timely manner according to internal procedures
• Ensuring responsible gaming events are being handled
• Expand players' game play activity

• Proactively contact potential players
• Initiating players’ interaction over chat, e-mail and phone

• Native English
• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• Experience preferred but not mandatory - Gaming background will be considered as a big advantage
• Computer literate
• Self-motivated
• Communication and verbal skills
• European citizenship

• Learning and Development Program
• Career development
• 21 days Paid Annual Leave
• 3 days Sick Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment