Italian Customer Support Agent

Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join their team.

In this full-time position at their office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience

• Provide client support via phone, email, and chat, addressing inquiries and resolving issues
• Handle requests such as account openings, data updates, and various transactions.
• Collaborate with internal departments (compliance, operations) to meet client needs.
• Promote products and services, identifying cross-selling opportunities.
• Update the CRM system with relevant client interactions and information.

• A native Italian speaker with excellent communication skills.
• Customer-oriented mindset and strong problem-solving skills.
• Passionate about IT and possesses strong computer skills.
• Experience in a customer service or customer relations role is a plus.
• Good organizational skills and ability to multitask.
• Team player with the ability to work independently.

•  Competitive salary and benefits package.
• Continuous training and professional growth opportunities within a dynamic, global company.
• A supportive and collaborative work environment that values diversity and inclusion