Customer Support Officer

Information Technology Nicosia

Job Description

Founded 11 years ago in Limassol, our client specializes in delivering cutting-edge solutions to businesses across Cyprus. Their products focus on the development of mobility and cloud-based applications, with a strong emphasis on Business Intelligence, helping their clients drive measurable revenue growth. This growth is largely achieved by enabling businesses to operate fully on mobile platforms—streamlining and executing every part of their daily operations through cloud or mobile applications.

They provide end-to-end solutions for sales teams (Mobile Commerce) as well as for B2B websites, empowering businesses to optimize their processes and performance.

Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international players.

As their client base and demands continue to grow rapidly, they are looking for a capable and well-qualified individual who can deliver an excellent support experience to their clients.

Reference #: GC006095

Job Responsibilities

  • Customer Support over the phone
  • Record-keeping of suggestions and issues
  • Visiting client’s offices for technical support
  • Client training on how to use the Coprime platform

Requirements

  • Bachelor’s Degree in Computer Science or Diploma in IT or in another relevant field
  • Very good knowledge of the Android Platform
  • Very good knowledge of the Greek and English language
  • Previous work experience in Customer Support will be considered a plus
  • Excellent communication skills
  • Problem-solving skills
  • Pleasant and polite nature
  • Ability to complete work duties quickly and with attention to detail
 
  • Offices are located on the Limassol Promenade and Latsia Office in Nicosia (Either location is an option)
  • Word Schedule 5-days a week with no overtime
  • Working hours: 08:00 – 13:00 14:00 – 17:00
  • On-going training
  • Gross Salary 1450€ during probation period and 1600€ after that (probation period is 3-6 months long)
  • 13th salary
  • Bonus once a year based on personal performance and general company performance
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