Validations Customer Experience Officer

Our client is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in various cities abroad. They are looking to add a Customer Experience Officer to their dynamic team.

• Review client documents for KYC purposes
• Communicate with clients for additional documents that may be required for the validation process
• Handle client email requests for account verification
• Follow up and be up to date with relevant internal procedures
• Act in the best interest of the company at all times and cooperate with the Customer Experience team and other departments to deliver high standards of customer service
• Effectively communicate with the Compliance department when needed
• Maintain confidentiality and professionalism at all times
• Perform other related tasks as required

• Degree in a business-related field
• Experience in a similar position will be a plus
• Excellent oral and written skills in English
• Strong attention to detail
• Outstanding communication and client handling skills
• Hard working and able to cope under pressure
• Excellent computer literacy
• Valid work permit

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities