Customer Experience Officer

Customer Support Limassol

Job Description

Our client is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in various cities abroad. They are looking to add a Customer Experience Officer to their dynamic team.

Reference #: GC004447

Job Responsibilities

  • Review client documents for KYC purposes
  • Communicate with clients for additional documents that may be required for the validation process
  • Handle client email requests for account verification
  • Follow up and be up to date with relevant internal procedures
  • Act in the best interest of the company at all times and cooperate with the Customer Experience team and other departments to deliver high standards of customer service
  • Effectively communicate with the Compliance department when needed
  • Maintain confidentiality and professionalism at all times
  • Perform other related tasks as required

Requirements

  • Degree in a business-related field
  • Experience in a similar position will be a plus
  • Excellent oral and written skills in English
  • Strong attention to detail
  • Outstanding communication and client handling skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Valid work permit
Benefit from:
  • Attractive remuneration package
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities
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