Client Support Representative (Portuguese Speaking)

Our client is an award-winning global CFD and forex broker, regulated by leading authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). Established in Melbourne, Australia, the company has since expanded its presence with offices around the world.

Using advanced, proprietary in-house technology, they have built a comprehensive digital trading platform designed for investors.

Their Cyprus office is currently in an exciting growth phase, presenting a unique opportunity to join the founding team and work closely at the heart of the business. The company strongly supports internal progression, offering employees the chance to grow, develop, and advance within the organization.

This position not only provides excellent career development prospects but also the opportunity to become part of a collaborative and energetic team that works together to deliver top-quality client service.

As a Client Support Representative, you will serve as the first point of contact for both prospective and existing clients. Your role will involve managing client inquiries, addressing issues efficiently, and providing effective solutions with a proactive, problem-solving approach.

If you are a resourceful communicator with a passion for innovation and client service, this is an excellent opportunity to build your career in a dynamic and fast-growing environment.

• Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skillfully analyze and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
• Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
• Support content quality through proofreading and translation services as needed

• Fluent in Portuguese language
• Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
• Professional-level English proficiency required.
• Enthusiasm about customer service and problem-solving.
• Excellent verbal and written communication abilities.
• Demonstrated commitment to ethical conduct and professional integrity.
• Willingness to commit to long-term career growth and professional development.
• Collaborative team player with adaptable interpersonal approach.
• Strong analytical thinking and problem-solving abilities.
• Advanced competency in MS Office applications.
• Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory

Working Hours:

• Ability to rotate morning and afternoon shifts on a weekly basis.
• Flexibility to work weekends and Cyprus Public holidays on a rotation basis.