Client Relationship Officer

Customer Support Limassol

Job Description

Our client is a well-established investment firm with offices in Limassol as well as abroad and a holder of  license in Cyprus and Australia. They are currently growing and are looking to add more Client Relationship Officers to their team with one of the following languages skills: German,  Portuguese, Italian,  English and Spanish.

Reference #: GC004850

Job Responsibilities

  • Assist clients throughout the onboarding process
  • Relationship management with new and existing clients
  • Relationship management with new and existing Partners
  • Educate clients on how to use the company’s trading platforms and products
  • Being proactive in contacting clients by telephone and email to promote the company’s products and services
  • Assisting with incoming queries from clients by telephone and email
  • Entering and maintaining detailed and accurate records of your communication with clients on the company’s systems
  • Researching regional business opportunities
  • Ensuring all KPI’s are met
  • Supporting and assisting with all departments as required
  • Organizing and managing your workflow
  • All the additional ones the company might require doing in order to develop successfully the job


  • Native/Fluent English speaker
  • Fluent in verbal and written English to business standard, and fluency in an additional European language
  • Excellent communication and written skills as well as attention to detail
  • At least one year experience with forex in a similar role
  • Client focused with excellent customer service
  • Strong negotiation skills
  • A broad understanding of financial markets and trading, preferably with foreign exchange
  • Dynamic and self-motivated
  • Ability to work Independently as well as in a team
  • Willing to work on a shift based working schedule
  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
  • A high level of professionalism and personal integrity