Arabic-Speaking Customer Experience Officer

Customer Support Limassol

Job Description

Our client is a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. They are looking to add a Arabic speaker to their team in Limassol or Athens, who will be responsible for providing high quality service to the company’s clients. The successful candidate will be native/fluent in Arabic and fluent in English, with a positive attitude and ability to work shifts.

Reference #: GC004500

Job Responsibilities

  • Deal with clients’ inquiries via live chat, email and telephone
  • Perform personal clientele analysis and take actions as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieve targeted results

Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefit from:

    • Attractive remuneration package
    • Private health insurance
    • Corporate pension fund
    • Food allowance
    • Intellectually stimulating work environment
    • Continuous personal development and international training opportunities
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