Arabic Speaking Customer Care Officer

Our clients is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries as well as Australia. They are looking to add an Arabic speaker to their team that will be responsible for providing high quality customer service to the company’s clients. The successful candidate will be native/fluent in Arabic with very good knowledge of the English language, positive attitude and ability to work shifts.

• Dealing with clients’ inquiries via live chat, email and telephone
• Performing personal clientele analysis and taking actions as required
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Cooperating effectively with other departments as required
• Contributing to team effort by achieving targeted results

• Degree in a business-related field
• Fluent Arabic speaker with excellent oral and written skills in English
• Client handling experience in the financial services sector is a definite plus
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Private health insurance
• Intellectually stimulating work environment
• Corporate pension fund
• Continuous personal development and international training opportunities