Risk Agent

Our client has been a leading provider of turnkey gaming platform solutions, empowering partners worldwide to launch, operate, and scale successful online casino and sportsbook brands.

As they continue to grow, they are looking for a motivated and detail-oriented RiskOfficer to join their team in Limassol. This is an excellent opportunity for a  professional who has experience in payments, risk, or operational roles to work in a professional environment that will have opportunities to learn and grow professionally within a strong team.

• Processing new client account openings in line with KYC requirements and internal procedures
• Reviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to date
• Monitoring customer accounts and transactions to identify potential fraud, risk, or unusual activity
• Investigating, documenting, and escalating suspicious transactions in accordance with company policies and procedures
• Reviewing and processing customer deposit and withdrawal requests in a timely and accurate manner
• Communicating with banks and payment service providers when required to support smooth payment operations
• Using internal risk, fraud, and payment systems to support healthy deposit conversion rates and manage chargeback levels
• Responding to and resolving customer queries in a professional, efficient, and customer-focused manner
• Collaborating closely with other departments to ensure a smooth client experience and operational efficiency
• Ensuring ongoing compliance with internal policies and external regulatory requirements
• Maintaining a high level of professionalism, accuracy, and confidentiality at all times
• Escalating complex or unclear cases to management when necessary

• Willingness to work rotational 24/7 shifts: (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)
• Previous experience in payments, risk, or operational roles will be considered an advantage
• Excellent command of English, both written and spoken
• Strong attention to detail with a high level of accuracy in execution
• Comfortable working with computers; basic to intermediate Excel skills required
• Strong sense of responsibility, reliability, and willingness to learn
• Ability to work in a fast-paced, structured operational environment
• European citizenship required

Benefits & Perks

• Continuous learning and development opportunities
• Ongoing training and professional growth programmes
• 21 days of paid annual leave
• Paid sick leave
• Private medical health insurance
• Weekly complimentary office lunch
• Unlimited snacks, coffee, and beverages
• Employee discounts across health, wellness, fitness, beauty, dining, and other services
• Referral bonus program
• Birthday vouchers and celebration perks
• Regular team-building activities and company events
• A supportive, collaborative, and inclusive working environment