Risk Agent

Since 2012, our client has been an industry-leading provider of high-quality turnkey gaming platform solutions, fully tailored to meet the needs of our partners. They deliver comprehensive solutions for the online gaming industry, including casino and sportsbook platforms, operations, CRM, licensing, player management, payment processing, and customer support services, enabling their clients to successfully build and scale their brands.

• Process new client account openings in line with KYC and internal procedures
• Review and update existing client accounts, ensuring documentation and information remain accurate and valid
• Monitor customer accounts and transactions to identify potential fraud or unusual activity
• Investigate, document, and escalate suspicious transactions in accordance with company policie
• Review and process customer deposit and withdrawal requests
• Communicate with banks and payment service providers when required
• Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels
• Respond to and resolve customer queries in a professional and timely manner
• Work closely with other departments to ensure smooth client experience and operational efficiency
• Ensure ongoing compliance with company policies and regulatory requirements
• Maintain a high level of professionalism and confidentiality at all times
• Escalate complex or unclear issues to management when necessary

•  Willingness to work rotational 24/7 shifts: o 08:00 – 16:00 o 16:00 – 00:00 o 00:00 – 08:00
• Experience in payments, risk, or operations is a plus
• Excellent command of the English language (written and spoken)
• Strong attention to detail and accuracy
• Comfortable using computers; basic to intermediate Excel skills
• Strong sense of responsibility and willingness to learn
• European citizenship is required

• Competitive salary package based on experience
• Learning & Development Program with ongoing training opportunities
• 21 days of Paid Annual Leave
• Paid Sick Leave
• Private Medical Health Insurance
• Weekly complimentary lunch at the office
• Unlimited snacks, coffee, and beverages
• Employee discount program across a wide range of services including health & wellness, fitness, beauty, and dining
• Referral Bonus Program for successful candidate recommendations
• Birthday gift vouchers and celebration perks
• Team-building activities and company events
• Supportive, inclusive, and positive working environment