Risk Agent

Our client has been a leading provider of high-quality turnkey gaming platform solutions, tailored to meet partner needs for years. They deliver end-to-end services for the online gaming industry, including casino and sportsbook platforms, operations, CRM, licensing, player management, payment processing, and customer support—enabling clients to build and scale successful brands.

Their mission is to combine cutting-edge gaming technology with industry expertise and strong support for online casino and sportsbook operators seeking a complete business solution.

Our client is looking for a motivated and dynamic Risk Agent to join their team in Limassol.

• Process new client account openings in line with KYC and internal procedures
• Review and update existing client accounts, ensuring documentation and information remain accurate and valid
• Monitor customer accounts and transactions to identify potential fraud or unusual activity
• Investigate, document, and escalate suspicious transactions in accordance with company policies
• Review and process customer deposit and withdrawal requests
• Communicate with banks and payment service providers when required
• Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels
• Respond to and resolve customer queries in a professional and timely manner
• Work closely with other departments to ensure smooth client experience and operational efficiency
• Ensure ongoing compliance with company policies and regulatory requirements
• Maintain a high level of professionalism and confidentiality at all times
• Escalate complex or unclear issues to management when necessary

• Willingness to work rotational 24/7 shifts:
  • 08:00 – 16:00
  • 16:00 – 00:00
  • 00:00 – 08:00
• No prior experience required (experience in payments, risk, or operations is a plus)
• Excellent command of the English language (written and spoken)
• Strong attention to detail and accuracy
• Comfortable using computers; basic to intermediate Excel skills
• Strong sense of responsibility and willingness to learn
• European citizenship is required

Remuneration & Benefits:

• Competitive salary package based on experience
• Learning & Development Program with ongoing training opportunities
• 21 days of Paid Annual Leave
• Paid Sick Leave
• Private Medical Health Insurance
• Weekly complimentary lunch at the office
• Unlimited snacks, coffee, and beverages
• Employee discount program across a wide range of services including health & wellness, fitness, beauty, and dining
• Referral Bonus Program for successful candidate recommendations
• Birthday gift vouchers and celebration perks
• Team-building activities and company events
• Supportive, inclusive, and positive working environment