Risk & Payments Agent

Our client is an established technology provider in the online gaming industry, delivering fully customizable turnkey platforms for casino and sportsbook operators. Their end-to-end solutions cover platform technology, player management, payments, CRM, operations, customer support, and licensing. Licensed in key regulated markets and supporting a large global partner network, the company is known for its cutting-edge technology, industry expertise, and strong growth trajectory.

They are looking for a motivated and dynamic Risk & Payments Agent to join their Operations team in Limassol.

• Process new client account openings in line with KYC and internal procedures
• Review and update existing client accounts, ensuring documentation and information remain accurate and valid
• Monitor customer accounts and transactions to identify potential fraud or unusual activity
• Investigate, document, and escalate suspicious transactions in accordance with company policies
• Review and process customer deposit and withdrawal requests
• Communicate with banks and payment service providers when required
• Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels
• Respond to and resolve customer queries in a professional and timely manner
• Work closely with other departments to ensure smooth client experience and operational efficiency
• Ensure ongoing compliance with company policies and regulatory requirements
• Maintain a high level of professionalism and confidentiality at all times

• Willingness to work rotational 24/7 shifts:
  • 08:00 – 16:00
  • 16:00 – 00:00
  • 00:00 – 08:00
• No prior experience required (experience in payments, risk, or operations is a plus)
• Excellent command of the English language (written and spoken)
• Strong attention to detail and accuracy
• Comfortable using computers; basic to intermediate Excel skills
• Strong sense of responsibility and willingness to learn
• European citizenship is required

• Structured Learning & Development Program
• Paid Training
• 21 days Paid Annual Leave
• 3 days Sick Leave
• Medical Health Insurance
• Complimentary lunch
• Unlimited snacks and beverages
• Team-building activities and social events
• Monetary vouchers for birthdays and special occasions
• Employee discounts across health & wellness, fitness, beauty, and food & beverage services
• Referral bonus scheme