Payments Optimization Analyst

Since 2012, our client has been a leading B2B provider of turnkey solutions for online gaming platforms, supporting casino and sports betting operators with technology, operations, licensing, payments, and customer services. With 80+ partners and a growing global presence, they continue to expand rapidly.

They are now seeking a Payments Optimization Analyst to join their team in Limassol. In this role, you will drive payment processing efficiency, boost deposit conversion rates, and enhance the overall player experience for their partners.

• Drive Performance: Proactively analyze daily payment approval rates across all methods, monitor provider balances, and identify trends to maximize transaction success.
• Optimize Conversion: Strategically utilize our suite of payment systems to optimize deposit success rates and enhance the player journey.
• Problem Solve: Act as a key troubleshooter, identifying and investigating payment processing issues and collaborating with technical teams for swift resolution.
• Expand Our Network: Lead the charge on growing our payment ecosystem by researching, negotiating contracts with, and onboarding new Payment Service Providers.
• Serve as an Expert: Be the go-to payments specialist for internal teams, providing clear insights on transaction declines and recommending effective alternative solutions.
• Ensure Accuracy: Perform meticulous settlement calculations and reconciliations to ensure financial integrity.
• Manage Compliance: Coordinate the implementation of new payment features and updates, ensuring full compliance with regulatory requirements from bodies like the MGA and UKGC.

• Proven experience in a payments analysis, optimization, or operations role, ideally within the iGaming, FinTech, or e-commerce industries.
• Exceptional analytical skills with a high proficiency in Excel; experience with BI tools is a significant advantage.
• A commercial mindset with experience in research and contract negotiations with third-party providers.
• Excellent communication and collaboration skills with full professional fluency in English.
• A proactive, problem-solving attitude with the ability to manage multiple priorities effectively.
• Must hold European citizenship.

• Career Development: Clear paths for professional growth.
• Work-Life Balance: 21 days of paid annual leave.
• Health & Wellness: Comprehensive medical health insurance and an employee discount program covering health, wellness, fitness, and more.
• Fantastic Office Perks: Complimentary daily lunch, plus unlimited snacks and beverages.
• Great Culture: A positive and supportive team, with regular team-building activities.
• Rewards & Recognition: Monetary vouchers on your birthday and other occasions, plus a generous employee referral bonus.
• Paid Training: We support your continuous learning and development.