Customer Care Manager (Interior Designer)

Real Estate Limassol

Job Description

Our client, a fast-growing real estate firm based in Limassol, is dedicated to transforming the property market in Cyprus through innovation, quality, and exceptional customer service. They are currently looking for a Customer Care Officer to join their team. The successful candidate will act as the main point of contact for clients, ensuring a smooth experience from the signing of the sales agreement to property delivery and throughout the warranty period, maintaining strong relationships and ensuring customer satisfaction at every stage.

Reference #: GC005824

Job Responsibilities

  • Provide clients with all required information following the completion of sales agreements.
  • Manage client requests for property customization, including interior design, furniture, appliances, and layout alterations.
  • Maintain regular communication with clients, including organizing meetings when necessary.
  • Liaise with the Project Management and Design Teams for updates on construction and design progress.
  • Oversee the property handover process to clients.
  • Support clients during the property warranty period.
  • Handle client inquiries and complaints, providing timely and effective resolutions.
  • Maintain a positive and professional demeanor in all client interactions.

Requirements

  • Fluency in English and Greek is essential, both written and spoken, to communicate effectively with a diverse client base.
  • Proven experience in customer service or a client-facing role is required, demonstrating the ability to build and maintain positive relationships.
  • Previous experience in the construction or real estate industry is a strong advantage, providing familiarity with processes and terminology.
  • A university degree, preferably in business, communications, real estate, or a related field.

Benefits

  • Competitive salary.
  • A young, dynamic, and supportive work environment.
  • Opportunities for career growth within a fast-growing company.
  • Ongoing training and development.
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