Senior Risk and Payments Agent

Our client is a leading provider of comprehensive turnkey solutions for the online gaming industry, offering fully customizable platforms to support a wide range of operator needs. Their services cover casino and sportsbook operations, player management, CRM, licensing, payment solutions, and customer support — all designed to help clients launch and scale successful online gaming brands.

With over a decade of industry experience, the company supports more than 80 established partners within the online casino sector. Licensed in multiple jurisdictions and with offices in Cyprus , our client is strategically positioned to support ongoing international expansion.

They are currently seeking a motivated and dynamic Senior Risk and Payments Agent to join their growing team in Limassol.

• Check and verify approved withdrawals prior to payment to ensure compliance with internal procedures.
• Identify potential risk or compliance breaches and support in executing appropriate actions.
• Monitor, report, and take enforcement actions against suspected fraud rings or collusive behavior.
• Track all ongoing game investigations, updating player accounts accordingly based on findings.
• Provide support, guidance, and periodic training to team members, ensuring they remain up to date with current procedures and standards.
• Ensure departmental KPIs are met and maintained consistently.
• Report directly to the Risk and Payments Supervisor and serve as the primary point of escalation in their absence.
• Maintain up-to-date awareness of all major ongoing matters and operational priorities within the department.
• Assist the Manager in completing daily Quality Assurance checks and reporting.
• Prepare and manage the monthly team rotation schedule efficiently and in a timely manner.

• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• 1-2 years’ experience needed.
• Familiarity with KYC/AML processes and ability to perform basic document verification and account risk assessments.
• Excellent command of the English language;
• Attention to details and quality of work;
• Computer literate and proficient user of Excel;
• European citizenship.
• Solid understanding of payment processing systems (e.g., card payments, e-wallets, bank transfers), as well as fraud detection tools and case management platforms.
• Capable of handling daily transaction monitoring, withdrawal approvals, and basic chargeback response preparation.

Remuneration & Benefits:

• Learning and Development Program
• 21 days Paid Annual Leave
• 3 days Sick Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment