Compliance/ Complains Officer

Our client is seeking a proactive and detail-oriented Compliance Officer / Complaints Handler to join their dynamic team. The successful candidate will play a key role in ensuring the company operates in full compliance with local and international regulatory requirements (primarily CySEC regulations) and will be responsible for managing and resolving client complaints in a timely and professional manner.

• Monitor and ensure ongoing compliance with CySEC regulations, MiFID II, AML directives, and other applicable laws.
• German language will be consider a big advantage
• Draft, update, and implement internal compliance policies and procedures.
• Perform regular internal audits and risk assessments to identify potential compliance risks.
• Submit regulatory reports to CySEC and other relevant bodies in a timely manner (e.g., EMIR, TRS, AMLCO reporting).
• Stay current on regulatory changes and communicate updates to relevant departments.
• Support in preparing the Annual Compliance Report, Risk-Based Approach (RBA), and other regulatory documents.

• Act as the primary point of contact for receiving, logging, and investigating customer complaints.
• Ensure complaints are acknowledged and resolved in line with regulatory deadlines and company procedures.
• Maintain and update the Complaints Register as per CySEC guidelines.
• Conduct root cause analysis and liaise with internal departments (e.g., Customer Support, Trading, Legal) to gather facts and resolve issues.
• Draft formal responses to clients and handle correspondence with CySEC or the Financial Ombudsman where necessary.
• Identify recurring issues and recommend improvements to systems or processes.

• University degree in Law, Finance, Business, or a related field.
• Minimum 2–3 years of experience in a Compliance, Legal, or Complaints
• Handling role within an investment firm, ideally in the FX/CFD sector.
• Experience handling customer complaints in a regulated environment.
• Fluency in English (written and spoken);

• Excellent attention to detail and analytical thinking.
• Strong communication and drafting skills.
• Ability to work independently and manage deadlines.