Japanese Customer Support Associate

On behalf of our client, we are on the hunt for creative, talented and analytical Japanese Customer Service professionals, who are passionate about being part of a successful team. You will already be working in an online trading field, based in either the gaming or financial services sectors.

This role will work solely within the Japanese market. Success in this position is integral to the success of this new division and will be required to take on a lot of responsibility early on and to hit the ground running.

• Carry out the marketing strategy and deliver new exciting ideas to increase outreach within the Japanese market
• Give your input on the effectiveness of the campaigns
• Assist clients with any account issues and queries that they may have
• Be acquainted with Japanese affiliate networks, and have the capability provide feedback to the managers about any news or relevant articles posted

• Native Japanese speaker is a must for this role, as well as fluent English language skills to be able to communicate with the team worldwide.
• Previous experience within the financial service or gambling industries of at least 2 years.
• Ideally some exposure in campaign analysis and developing marketing strategy
• Highly motivated and creative in developing new ideas to engage and support clients
• Analytically minded
• Ability to develop strong working relationships with new and existing partnerships
• Excellent workload management and organisational skills
• Ability to work autonomously and create foundations for the growth of a new team

Working Hours:

• 8AM-5PM Monday – Friday
• Occasional work on Saturday when required

Benefits:

• Competitive salary plus Performance and success related bonus
• Paid holiday days, plus bank holidays
• Hybrid working, sometimes remotely sometimes from an office in London to meet with the team
• A positive and friendly working culture
• The ability to make a real difference to the company where your views are heard and respected