South African Client Relationship Officer

Sales/Business Development Limassol

Job Description

Our client is an Investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are a professional and well-established company with offices in Limassol and they’re currently looking for a Client Relationship Officer that will be dealing with the South African Market to add to their existing team.

Reference #: GC002266

Job Responsibilities

  • Effectively handle new and existing clientele
  • Build relationships with customers
  • Schedule regular meetings with customers to ensure they are satisfied
  • Effectively resolve complaints
  • Work towards building and maintaining a positive relationship with clients
  • Act as point of contact for complaints and escalate issues as appropriate
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams to address customers’ needs

Requirements

  • Native/ fluent South African English and Afrikaans for the South African Market
  • Experience in a similar role would be considered an advantage
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field
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