Retention Officer (Native English speaker)

Sales/Business Development Limassol

Job Description

On behalf of our client, a Fintech start-up with a CySEC Licence, offering an advance platform to trade the financial markets, we’re looking for a proactive and outgoing person to fulfill the role of Retention Agent.

Reference #: GC001856

Job Responsibilities

  • Primary point of contact and client maintenance of valued clients
  • Contact existing clients ensuring they receive the highest level of service
  • Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
  • Promote company’s products and service
  • Educate clients on how to use the company’s trading platform
  • Provide a basic level of understanding of fundamental and technical analysis to clients in a highly regulated manor.
  • Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention and reactivation.
  • Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information

Requirements

  • Native English speaker
  • Professional and well – spoken manner
  • Dynamic, innovative and target driven
  • Strong networking capability
  • Ability to work on own initiative, expand and generate business
  • Ability to work in a high-pressure and fast – moving environment
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