Italian KYC/Call Monitoring Officer

FX/Binary Options Limassol

Job Description

Our client is a CySec Licensed and Regulated FX Company based in Limassol. On their behalf, we are seeking an Italian KYC/Call Monitoring Officer to join their team. The successful candidate will be native/Fluent in Italian and fluent in the English language, both verbal and written.

Reference #: GC002434

Job Responsibilities

  • Perform ‘Know Your Client’ (KYC) verification and documentation collection procedures for clients (Via Emails and phone calls)
  • Providing approval and opening clients’ accounts upon reviewing the KYC documentation in line with the company’s policies and procedures.
  • Validate the provided documentation with an independent third party electronic verification provider (e.g. World-Check, etc),
  • Ensure that all necessary documentation has been collected and update the Company’s system about the collection of these documents.
  • Dealing directly with the clients’ queries over email and telephone
  • Monitoring recorded calls on a daily basis.
  • Identify breaches of the company’s internal procedures and of the relevant regulations.
  • Ensuring that the company is compliance with the regulatory framework on all levels.
  • Reporting and escalate issues as necessary to the compliance department and to the management.


  • Native/Fluent in Italian
  • Fluent in the English language, both verbal and written.
  • Previous experience will be considered as an advantage.
  • Good understanding and knowledge of local regulations.
  • Strong critical thinking skills.
  • Excellent Microsoft Office Skills.
  • Ability to work on their own initiative
  • Excellent communication skills, strong personality and self-directed