Italian Call Monitoring Officer

Customer Support Limassol

Job Description

Our client is an established investment firm based in limassol, on their behalf we are seeking an Italian Call Monitoring Officer to join their team. The right candidate should be Native/Fluent in Italian.

Reference #: GC002666

Job Responsibilities

  • Monitoring recorded calls on a daily basis.
  • Identify breaches of the company‚Äôs internal procedures and of the relevant regulations.
  • Ensuring that the company is compliance with the regulatory framework on all levels.
  • Reporting and escalate issues as necessary to the compliance department and to the management.

Requirements

  • Native/Fluent in Italian.
  • Fluent in English language, both verbal and written.
  • Previous experience will be considered as an advantage.
  • Good understanding and knowledge of local regulations.
  • Strong critical thinking skills.
  • Excellent Microsoft Office Skills.
  • Ability to work on their own initiative
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