Customer Support Officer (Arabic or Farsi Speaking)

Customer Support Limassol

Job Description

Our client is a well-established and CySEC regulated investment firm with offices in Limassol. With their team continuously growing, they’re committed to offering a service accompanied with integrity, professionalism and respect to their clients. As part of their team growth process, they’re currently looking to hire a Customer Support Officer.

Reference #: GC004412

Job Responsibilities

  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.

Requirements

  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Arabic / Farsi languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
The successful candidate will receive:
  • Remuneration according to qualifications and experience
  • Medical Insurance Scheme
  • Provident Fund
  • 13th Salary
  • Modern working space at a central and convenient location of Limassol
  • Friendly multinational environment
  • Opportunities for professional learning and growth
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