Customer Support Officer (Arabic or Farsi Speaking)

Our client is a well-established and CySEC regulated investment firm with offices in Limassol. With their team continuously growing, they’re committed to offering a service accompanied with integrity, professionalism and respect to their clients. As part of their team growth process, they’re currently looking to hire a Customer Support Officer.

• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures.

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Excellent command of the English and Arabic / Farsi languages, both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Modern working space at a central and convenient location of Limassol
• Friendly multinational environment
• Opportunities for professional learning and growth