Customer Services & Retention Associate

Customer Support Limassol

Job Description

Our client has more than 20 years of trading industry experience and are one of the leading investment firm. In the company’s 20-year history, they have achieved numerous milestones and begun a journey that has taken them from a small trading company to a true global player that they are today. They are seeking a Customer Services & Retention Associate.

Reference #: GC002036

Job Responsibilities

  • Perform risk assessment and data analysis of all finance operations process, deposits and withdrawals
  • Transaction monitoring and analysis (customer deposits and withdrawals)
  • Analyze data to identify if any irregular activity patterns at client behaviour
  • Perform internal investigations of suspicious activity
  • Handle the Chargeback and Fraud prevention process
  • Monitoring Chargeback and Fraud ratio for the company
  • Preparing reports for the Company’s management


  • Demonstrated work experience in a similar position (Fraud/Payment Analyst/Risk) preferably in the Forex industry or in a payment provider
  • Advanced knowledge of MS Office, especially MS Excel
  • Fluency in English, both verbal and written. Fluency in other languages will be considered an advantage
  • University degree in Finance, Accounting, Business, or equivalent is considered an advantage
Additional competences:
  • Strong analytical skills and attention to detail
  • Working with a Database like SQL is considered an advantage
  • Excellent communication skills
  • Good organizational and administrative abilities
  • Self-motivated
What we offer:
  • Competitive remuneration package
  • Private medical insurance
  • A contemporary work environment