Customer Care Representative

Customer Service Limassol

Job Description

Our client is hiring a Customer Care Representative to assist their clients. The successful candidate should have a B2B working experience in the relevant field (FinTech, Financial Services, Brokerage, Forex) or 1-2 years of trading experience.

Reference #: GC002659

Job Responsibilities

  • Process orders, modifications, and escalate complaints across a number of communication channels.

Requirements

  • University degree, preferably in a relevant field (Finance, Economics, IT)
  • B2B working experience in the relevant field (FinTech, Financial Services, Brokerage, Forex) or 1-2 years of trading experience.
  • Experience in client relationship management
  • Experience with trading software/investment platforms/applications, understanding of financial markets and products
  • Professional command of the English language  (additional languages are a plus)
  • Excellent written and verbal communication and presentation skills, with the ability to influence and build relationships
  • Strong conceptual and analytical problem-solving skills
  • Strong work ethics and self – motivator with a positive attitude
  • Ability to multitask and work under pressure
  • Familiarity with processes related to the reception and transmission of orders (i.e.: buy-side order execution, order routing and arranging)
  • Understanding of liquidity, risk management, asset management is a plus
  • 2-3 years of dealing desk, back office, MT4, MT5 platform management or customer care expertise in a financial services company.
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