Chinese Speaking Customer Support

FX/Binary Options Limassol

Job Description

Our client is a reputable firm offering investment services to retail and institutional clients in different countries. They are currently looking for a Chinese speaker to join their Customer Support team.

Reference #: GC000544

Job Responsibilities

  • Delivers service and support to customers through live chats, emails and phone calls,
  • Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps,
  • Handles and resolves customer complaints,
  • Provides information to customers in regards to Company‚Äôs services and products,
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries,
  • Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
  • Inform customer about internal regulations and procedures of the Company,
  • Forwards any issues or requests to the Head of Customer Support and/or the appropriate department,
  • Follow up on the progress of the response to the customer,
  • Educates the customer where applicable,
  • Performs Back Office and Clients Accounting Department duties during night/evening shifts,
  • Updates Customer records when necessary,
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,
  • Collects customer feedback and follows up e.g. requests for new products and services,
  • Provides feedback on the efficiency of the customer service process.

Requirements

  • Qualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantage,
  • Fluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of management,
  • Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems.
  • Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).
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