Chinese Speaking Client Relations Officer

FX/Binary Options Limassol

Job Description

An excellent opportunity has arisen for a Chinese Speaker with previous experience in the FX industry. Our client is a reputable investment firm with CySEC and FCA licenses with offices in Limassol and the UK. They are offering an attractive remuneration package – competitive salary as  well as additional benefits.

Reference #: GC000727

Job Responsibilities

  • Assisting customers who wish to open a trading account
  • Handling welcome calls/call-back requests
  • Maintaining contact with existing clients to ensure high levels of client satisfaction
  • Providing general information in regards to the platforms and services offered
  • Informing and assisting clients in relation to the use of all current and future products
  • Providing quality and efficient live support to existing and potential clients
  • Maintaining professional internal and external relationships that meet Company’s core values
  • Delivering service and support to customers through live chats, emails, phone calls and meetings
  • Collecting customer feedback and follows up e.g. requests for new products and services
  • Suggesting ideas and actions to develop the market
  • Coordinating with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements

  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an asset
  • Excellent command of the English and Chinese languages
  • Computer literacy with very good working knowledge of Microsoft Office applications
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