Billing / Payments Analyst (German Speaking)

Customer Service Nicosia

Job Description

Our client is a privately held company developing unparalleled technologies for high traffic, high volume online properties.  They are currently looking for a German Speaker that will take on the role of Billing / Payments Analyst. As a member of a growing team, the dynamic individual will be responsible for nurturing ongoing client relationships as well as initiating new sales opportunities.

Reference #: GC002935

Job Responsibilities

  • Respond to customer queries in a timely and accurate way (No direct contact / phone calls with users)
  • Identify customer needs and be proactive when dealing with customer issues
  • Provide complete troubleshooting before escalation
  • Document issues, bugs & feedback received from the community
  • Collaborate with other departments to stay updated on new projects or features, as well as to ensure that our customer's concerns and feedback are delivered to the proper department
  • Identify any suspicious high-risk transactions, determine if there is improper activity involved or any risk for us on the customers
  • Daily reviews of customer transactions and of the ones escalated by the billing processors
  • Solve requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed changes
  • Collaborate with Debt Companies to recover as much as possible from the initiated charge back transactions


  • High level of fluency in written and spoken German and English both spoken and written
  • Ability to multi-task, prioritize, and manage time efficiently
  • Strong computer skills (proficient with MS Office), ability to learn and use customer support tools
  • Keen eye to details (finding the needle in the haystack is a must)
  • Good understanding of an online payment cycle and of the key terms in online-payment industry
  • Knowledge of browser cookie and how can it help us in the day-to-day activities
  • Previous experience in Customer Support is a plus (2 - 3 years)